- Shipping & Returns
Shipping and Returns
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you have any question about your shipping status please don't hesitate to send us an email to firstname.lastname@example.org
Any damage or loss must be shown when goods are signed for.
Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping.
We do not ship to PO Boxes for surfboards.
Please make sure you are 100% confident when choosing a surfboard size and model from Annesley Surfboards as we do NOT refund or exchange due to change of mind. However we are happy for you to contact our customer service team to discuss your issue.
There are no returns on custom order surfboards.
All surfboards sold by Annesley Surfboards come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. Not refund can be provided under any circumstances. Warranty only covers the item(s) sold by Annesley Surfboards
Annesley Surfboards percentage returned products is extremely low, however when we have experienced returns a large percentage were found to be, not fault. If the returned goods are determined by Annesley Surfboards to not to be fault, then all returning shipping fees will be worn by the customer.
We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australian Post COD freight collected.
Annesley Surfboards also reserves the right to charge the labour cost for examining these goods where no fault was found. All warrantees are voided if returned product is found in any way to be mishandled, modified, tempered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Annesley Surfboards. Annesley Surfboards is not responsible for any parcel missing in transit, on its return back to Annesley Surfboards
Please ready them carefully
All orders placed are subject to confirmation and acceptance by Annesley Surfboards
Your use of this site indicates your acceptance of these terms and conditions.
Your placement of an order indicates your acceptance of these terms and conditions.
Your submittal of any purchase order to Annesley Surfboards indicates acceptance of these terms and conditions.
Annesley Surfboards reserves the right to make changes to this site and these terms and conditions at any time.
These terms and conditions shall supersede any subsequent terms and conditons included with any purchase order, whether or not such terms and conditions are signed by Annesley Surfboards.
Out of stock items
We keep on top of our inventory levels as closely as possible. Quantity in stock does not take into account the orders already placed which are yet to be processed.
It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
In this case we shall contact our customer immediately and give an estimated time of arrival, if they are happy to wait thats great.
On the occasion that the customer does not wish to receive the item any more due to the wait, Annesley Surfboards will refund the purchase immediately.
Order before 11:00pm AEST, and metro areas on the east coast, will receive their items in 1-4 business days.
The rest of Australia are expected to receive their items within 3-14 business days.
If you have any questions please don't hesitate in contacting Annesley Surfboards via our contact page.
The delivery time provided by Annesley Surfboards are estimates only.
Annesley Surfboards will not be held accountable for late deliveries or loss or damage relating to late deliveries.